How to delete your powbet account
Account deletion is available from your account settings or by contacting customer care. Below: the three-step path, the timeline, and what happens to your data.
Withdraw, request deletion, confirm
Complete withdrawal before requesting deletion.
Withdraw balance
Withdraw any remaining balance to your registered UPI or bank account. The platform cannot delete an account with an outstanding balance.
Request deletion
Open Account → Settings → Delete Account, or contact customer care. Provide your registered email and phone for verification.
Confirm
The platform sends a one-time confirmation link to your registered email. Click the link within 7 days to confirm. Deletion completes within 30 days.
What happens to your data
The platform retains your data for the legally required window after deletion (typically 7 years for KYC records under PMLA), then deletes it from production systems within 30 days. Backup retention may extend beyond 30 days; the platform's privacy policy describes the retention period in detail.
You can request a copy of your data before deletion. The platform will deliver it within 30 days as a structured file.
Continue
What to read alongside the deletion guide.
powbet Login
Account access guide — for when you need to log in before deletion.
Read the access guide TrustCustomer Care
How to reach customer care if you cannot complete deletion yourself.
Read the customer-care page TrustResponsible Play
Self-exclusion may be more appropriate than full deletion — read the guide.
Read the responsible-play pageFrequently asked, calmly answered
Click any row to expand.
Can I delete my account if I have a balance?
No — withdraw the balance first. The platform cannot delete an account with an outstanding balance.
How long does deletion take?
30 days from confirmation. Backup retention may extend beyond that; the privacy policy describes the retention period.
Can I get a copy of my data?
Yes — request before deletion. The platform delivers a structured file within 30 days.
What if I cannot log in to request deletion?
Contact customer care with proof of identity (PAN, masked Aadhaar). The platform will reset your account to a new email and complete deletion.